FAQ

Last modified : Sunday, April 29th 2018

General FAQ

• Do you offer discounts or promotions?

  Yes, at Kemitt, we periodically offer discounts and promotions on select furniture pieces and collections. These discounts and promotions may be offered for a limited time and may vary depending on the product or collection. To stay up-to-date on our latest promotions and discounts, we recommend following us on social media or subscribing to our newsletter. Additionally, we offer competitive pricing on all of our products and strive to provide high-quality furniture at affordable prices.

• Can I customize the color or fabric of my furniture?

  At Kemitt, while we sometimes offer customization options for the color and fabric of certain furniture pieces, please note that this service is not available for all products. For the products that do offer customization options, we will confirm the color and fabric selections with you during the confirmation call to ensure that the order is correct and meets your expectations.

• Do you offer warranties on your products?

  While we generally do not offer warranties on our products, some items may come with a specific warranty that is specified on the product page. In the absence of a warranty, you will need to follow our return and exchange policy.

• Can I cancel my order after it has been placed?

  Yes, you can cancel your order after it has been placed. If you wish to cancel your order, simply contact our customer support team on our social media pages, by phone, or Email us at [email protected] and they will assist you.

• How do I know if a product is in stock?

  We strive to ensure that all of the products listed on our website are in stock and available for purchase. However, in some cases, certain items may be temporarily out of stock due to high demand or other factors.

• Can I pick up my furniture instead of having it delivered?

  We currently do not offer pick-up services for orders. However, we do offer reliable delivery services for your convenience. Our delivery partners ensure that your furniture arrives safely and on time at your desired location.

• Do you offer assembly services for furniture?

  Most of our furniture items come pre-assembled and ready to use upon delivery. However, if an item requires assembly, it will be clearly stated on the product page. For large items that do require assembly on-site, we offer assembly services at no additional cost. Please note that there are certain governorates where assembly services are not available. Our customer service team will inform you if your location is within these areas during the confirmation of your order.

• How do I track my order?

  If you have any questions about the status of your order, please do not hesitate to contact our customer support team on our social media pages, by phone, or Email us at [email protected]

• How do I place an order on Kemitt?

  To place an order on Kemitt, you can follow these simple steps: 1. Browse our website to find the item(s) you would like to purchase. 2. Once you have found the item(s) you would like to purchase, select the quantity and add them to your cart. 3. Go to your Cart. 4. Proceed to checkout and enter your shipping information and payment details. 5. Review your order summary to ensure that all information is accurate. 6. Click "Place Order" to complete your purchase.

• What payment methods do you accept?

  We accept a variety of payment methods to make your shopping experience as convenient and easy as possible. These payment methods include the following: • Credit and debit cards: We accept all major credit and debit cards, including Visa, and Mastercard. • Financial Services: We accept payments through other payment methods such as ValU, Sympl, Souhoola, Contact and Aman. • Cash on delivery: We also offer cash on delivery as a payment option for our customers who prefer to pay in cash. Please note that the availability of these payment methods may vary depending on the products you are purchasing.

• Do you offer installment options for purchases?

  Yes, we offer financing through several third-party providers including ValU, Sympl, Souhoola, Visa, Contact and Aman. You can choose to install your purchase at checkout and complete the application process with the provider of your choice.

• How long will it take for my furniture to be delivered?

  Delivery times vary depending on the product and your location. You can find estimated delivery times on each product page and in your order confirmation email. The delivery time for your furniture will depend on the specific product you have ordered and your location. After you place your order, our team will be in touch with you to provide an estimated delivery date and coordinate the delivery process. We work with trusted delivery partners to ensure that your furniture is delivered safely and on time. Please note that delivery times may vary depending on factors such as shipping destination, public holidays, and other external factors outside of our control.

• Do you offer free shipping?

  While we do not offer standard free shipping on our products, we do occasionally offer free shipping promotions on orders that meet certain criteria. These promotions may include using a promo code, reaching a minimum purchase amount, or other qualifications. Please note that any free shipping promotions will be clearly indicated on our website and will be subject to terms and conditions.

• Can I return or exchange my furniture if I'm not satisfied?

  For information on our returns and exchange policy, please visit our returns & exchange policy page. To initiate a return or exchange, contact our customer support team on our social media pages, by phone, or Email us at [email protected], and they will guide you through the process.

• What is Kemitt's policy on product inspection before receiving the order?

  Kemitt provides customers with a versatile return policy that permits them to examine the products they buy before accepting them. In case you're unsatisfied with your purchase, you have the option to return it within 14 days from the date of delivery, subject to our returns & exchange policy conditions.